01:50 Building the right team and implementing best practices

07:24 Implementing the test pyramid and catching defects early

11:08 The challenges of implementing the test pyramid

13:00 Shifting QA left and advocating for QA

18:05 Changing internal views of quality

23:28 Measuring QA effectiveness with metrics

25:00 Preventing critical defects in QA

27:50 Assessing work ethic in hiring

30:55 Understanding how users use your software

32:48 Keeping up with QA technology developments

35:00 Involving QA early in the software development lifecycle

39:00 Practising BDD & the 3 amigos

43:22 Continuous improvement and innovation in QA

• Building a successful QA team requires the right people with the right skills and work ethics.

• Implementing best practices and processes, such as creating descriptive test cases and conducting peer reviews, is crucial for improving software quality.

• Utilizing the right technologies, providing proper training, and ensuring QA involvement in all phases of the software development life cycle are essential.

• Shifting towards a test pyramid approach can help catch defects early and improve the overall quality of the software.

• Advocating for QA and emphasizing the financial and brand benefits of quality testing is important for gaining support and involvement from stakeholders. Catching the majority of defects in QA and preventing critical defects from reaching production is crucial.

• Conducting root cause analysis and post-mortems helps understand and prevent defects.

• Hiring should focus on work ethic and asking detailed questions about past projects.

• Self-education and staying up-to-date with industry trends are essential.

• QA involvement at every stage of the development life cycle is beneficial.

• Practicing BDD and emphasizing communication and collaboration help eliminate defects early.

• QE managers should believe in themselves, understand their leadership style, and continuously improve their processes.