In this episode, Rich Jordan and Huw Price are joined by Marcel Mersie, Technical Lead and Executive Advisor to the Dutch Tax Administration. 

Marcel Mersie highlights a key challenge the Dutch Tax Administration and other large organisations are facing when key employees retire; the loss and leakage of system and operations knowledge.

To mitigate this loss, Rich explains how modelling and documentation can effectively capture and transfer critical knowledge before it’s lost. Additionally, effective communication and collaboration between teams is also crucial for seamless knowledge sharing, and addressing challenges systematically.

Marcel continues to describe the challenges he's seen in government organisations, implementing AI and modernising technology can be particularly difficult due to the complexity of legacy systems. Refactoring and addressing technical debt are therefore important strategies to maintain efficiency and prevent future problems.

The team conclude the conversation by highlighting how adopting a systematic approach and fostering an environment of open communication and collaboration, organisations can better manage knowledge transfer and technological advancement. This ensures that critical knowledge is retained, efficiency is maintained, and future challenges are proactively addressed.